Refund & Return Policy
Returns
- Eligibility: You have 14 days from the date of purchase to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
- Non-returnable items: Gift cards, promotional items, and items marked as final sale are not eligible for return.
- Return Process: To initiate a return, please contact us at [insert email address] with your order number and reason for return. We will provide you with detailed instructions on how to return your item.
Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that show signs of use or are not in their original condition).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact us at info@brewcraftstore.com and we will assist you with the exchange process.
Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
- Original Shipping Fees: Original shipping fees are non-refundable.
Contact Us
If you have any questions regarding our return and refund policy, please contact us at info@brewcraftstore.com.